Scope of Position Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department. 确保货运和信息的及时、准确的移动,同时在空运出口部门提供优秀的客户服务。 Major Duties and Responsibilities 岗位职责 Ensure smooth and timely freight process flow 确保顺利、及时的货运流程 Ensure accurate and timely data entry into our operational system 确保准确和及时的数据进入我们的操作系统 Track and Trace Air Export files and reporting 追踪和跟踪空运出口文件和报告 Use Workflows on daily basis 在日常工作中使用工作流 Ensure arrival notices are communicated to overseas and customers 确保到达通知及时通知海外和客户 Ensure accurate and timely client and Service Providers billing 确保准确、及时的客户和服务提供者的账单 Interact with our customers in arranging their international shipments, meeting customer service standards 与客户互动,安排国际运输,满足客户服务标准 Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved) 协助与供应商保持良好关系(航空公司、货运公司和其他公司) Meet compliance at all times with internal and external regulations in accordance with government regulations 按照政府规定,随时遵守内部和外部法规的遵守 Understand department process flow, looking for best practices to improve operational efficiency and productivity 了解部门流程流,寻找适当实践以提高操作效率和生产力 Ensure all customers standard operating procedures are in place and updated 确保所有客户的标准操作程序到位并更新 Meet KPI standards in accordance with the Company's procedure 按照公司的程序完成KPI标准 Overseas communications, timely responses to emails and requests (internal and external) 与海外同事及客户沟通,及时回复电子邮件和请求(内部和外部) 任职要求： 6 months to 1 year related experience and/or training; or equivalent 6个月至1年相关经验及/或培训;或同等学历 combination of education and experience 需有相关教育和经历 Understanding of air documentation process a plus 了解航空文件流程 Effective interpersonal skills, including proven abilities to listen, 有效的人际交往能力,包括被证实的倾听能力, effectively communicate clearly and concisely to obtain positive results 有效地沟通及快速获得积极的结果的能力 Pro-active, strong organizational skills积极主动,组织能力强 Good computer skills (Excel, Word, PowerPoint)良好的计算机技能(Excel,Word,PowerPoint) IATA certification (preferred) 拥有IATA认证将被优先考虑 Fluent in English英文良好 英语6级证书或同等水平 公司提供优厚的福利待遇 Paid Vacation, Holiday, Sick Time 带薪年假，带薪病假，周末双休 Health Plan: Medical 年度体检，五险一金 Life Insurance 附加商业意外及医疗保险 Employee Stock Purchase Plan 员工股票激励 Training and Personnel Development Program 完善的个人培训及认识发展计划 Growth opportunities within the company 公司内部升职机会 Employee Referral Program Bonus 绩效奖金制度 工作地点： 重庆市渝中区 截止日期：2025年07月02日 招聘人数：1人